Shipping Inquiries

Ordering on ShopRunner guarantees free 2-day shipping. Shipping is only domestic and we cannot guarantee 2-day delivery to some locations including Puerto Rico, Hawaii, Alaska, and some military bases.

Packages are shipped once the order is fulfilled, which is typically within 1 business day of placing your order with the brand. Customized/personalized items may take longer to fulfill.

ShopRunner does not fulfill or ship the order. We enable you to utilize the benefits of your membership, but the store still handles all of the items you purchase.

If an item is out of stock or back-ordered, you should see this on the store’s website and receive updates from the store directly. These inventory issues can cause shipping delays as the store waits for the item to come back in stock.

Shipments can occasionally be delayed because of federal holidays or inclement weather. Stores in the ShopRunner network ship by FedEx or UPS, which only delivers on business days. 

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