Shipping Inquiries

With your ShopRunner membership, you can apply free 2-day shipping to any eligible order in our network. At this time, ShopRunner orders are only guaranteed to deliver to contiguous US locations. Some stores are unable to guarantee free delivery to areas such as Hawaii, Alaska, Puerto Rico, or some military bases and we do not ship internationally.


Processing Times

ShopRunner does not process, fulfill or ship orders. Orders are generally fulfilled within 1-2 business days and are estimated to arrive to you two business days after the package leaves the retailer's warehouse. Please note that customized/personalized items may take longer to fulfill.


Pre-Ordered Items

If an item is out of stock or back-ordered, you should see this on the retailer's website at checkout and receive updates from the retailer directly. Pre-ordered or back-ordered items should ship with expedited 2-day shipping as soon as they become available. 


Courier Delays

Shipments may occasionally be delayed due to federal holidays or inclement weather. Retailers in the ShopRunner network ship via FedEx, UPS, USPS, OnTrac and LaserShip, and ShopRunner orders are generally only delivered on business days. 

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