ShopRunner Stores

Below is all of our partner contact information and how to process a return. 

Please note: Refunds are issued by the store you purchased from. If you placed your order using ShopRunner, all return shipping fees will be waived and should not be deducted from the final refund that you receive.

A

Alice and Olivia
Phone: [phone]
Email: [e-mail]
Return Policy: 14 days
How to process your return: https://www.aliceandolivia.com/returns.html

Allbirds
Phone: [phone]
Email: [e-mail]
Return Policy: 30 days
How to Process your return: https://www.allbirds.com/pages/returns-exchanges

American Eagle Outfitters
Phone: [phone]
Contact Form: https://www.ae.com/content/help/write-us
Return Policy: 365 Days
How to process your return: https://returns.narvar.com/ae/returns

Aquatalia
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://returns.aquatalia.com/

B

Bally
Phone: [phone]
Email: [e-mail]
Return Policy: 14 Days - Within 7 Business Days after receiving RA
How to process your return: Email [e-mail]

bareMinerals
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: ShopRunner

Bergdorf Goodman
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/bergdorfgoodman/returns

Bloomingdale’s
Phone: [phone]
Contact Form: https://customerservice-bloomingdales.com/articles/contact-us
Return Policy: 90 Days
How to process your return: https://www.bloomingdales.com/purchases/easyreturns 

Brahmin
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box or https://returns.narvar.com/brahmin/returns

Burberry
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box or https://returns.narvar.com/burberry/returns?locale=en_US

C

Charlotte's Web
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Contact brand

Chico’s
Phone: [phone]
Email: [e-mail]
Return Policy: 60 Days
How to process your return: https://www.chicos.com/store/order/returns.jsp

Cle de Peau Beaute
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box

Coach
Phone: [phone]
Contact Form: https://www.coach.com/contact-us
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/coach/returns?locale=en_US

Cole Haan
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/colehaan/returns

D

Dermablend
Phone: [phone]
Contact Form: https://www.dermablend.com/contactus
Return Policy: 30 Days
How to process your return: ShopRunner

E

Elizabeth Arden
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: ShopRunner

Everything But Water
Phone: [phone]
Email: [e-mail]
Return Policy: 21 Days
How to process your return: Contact brand or label in box

F

Fanatics
Phone: [phone]
Return Policy: 365 Days
How to process your return: https://returns.fanatics.com/

Farmacy Beauty
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://farmacybeauty.returnlogic.com/

Favorite Daughter
Phone: [phone]
Contact Form: https://shopfavoritedaughter.com/pages/support
Return Policy: 30 Days
How to process your return: https://returns.shopfavoritedaughter.com/

Fresh
Phone: [phone]
Contact Form: https://www.fresh.com/us/customer-service/ContactUs.html
Return Policy: 60 Days; requires RA
How to process your return: Email [e-mail] for RA and Label

G

George Esquivel Shoes
Phone: [phone]
Email: [e-mail]
Return Policy: 14 Days
How to process your return: Email [e-mail] for RA and label

Giorgio Armani Beauty
Phone: [phone]
Contact Form: https://www.giorgioarmanibeauty-usa.com/contact
Return Policy: 60 Days
How to process your return: ShopRunner

H

Halsbrook
Phone: [phone]
Email: [e-mail]
Return Policy: 21 Days
How to process your return: Label in box or contact Halsbrook

Herve Leger
Phone: [phone]
Contact Form: https://herveleger.com/pages/contact-us
Return Policy: 30 Days
How to process your return: https://returns.herveleger.com/

Hugo Boss
Phone: [phone]
Email: [e-mail]
Return Policy: 60 Days
How to process your return: Label in box or email [e-mail]

I

IT Cosmetics
Phone: [phone]
Contact Form: https://www.itcosmetics.com/contact-us#contact-us
Return Policy: 60 Days
How to process your return: ShopRunner

J

Jimmy Choo
Phone: [phone]
Email: [e-mail]
Return Policy: 14 Days
How to process your return: Label in box or https://us.jimmychoo.com/en/customer-services/delivery-returns.html

JL Hufford
Phone: [phone]
Email: [e-mail] 
Return Policy: 30 days/7 days (for commercial products only)
How to process your return: https://www.jlhufford.com/pages/returns-exchanges

Jockey
Phone: [phone]
Contact Form: https://www.jockey.com/customerservice/contactus
Return Policy: 365 Days
How to process your return: https://www.jockey.com/customerservice/returnpolicy

Joe’s Jeans
Phone: [phone]-JOES (5637)
Email: [e-mail]
Return Policy: 30 Days
How to process your return: ShopRunner

Johnnie-O
Phone: [phone]
Email: [e-mail]
Return Policy: 30 days
How to process your return: https://returns.johnnie-o.com/

K

Kate Spade New York
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box or contact Kate Spade for replacement

Kiehl’s
Phone: [phone]
Contact Form: https://www.kiehls.com/contact-us/contact.html
Return Policy: 60 Days
How to process your return: ShopRunner

Klymit
Phone: [phone]
Email: [e-mail]
How to process your return: https://klymit.returnly.com/

L

La Roche-Posay
Phone: [phone]
Contact Form: https://www.laroche-posay.us/contact
Return Policy: 30 Days
How to process your return: ShopRunner

Lancome
Phone: [phone]
Contact Form: https://www.lancome-usa.com/contact
Return Policy: 30 days
How to process your return: ShopRunner

Laura Mercier
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box

Little Words Project
Phone:[phone]
Contact Form: https://littlewordsproject.com/pages/contact-us-1
Return Policy: 30 days - Custom items excluded
How to process your return: https://returns.littlewordsproject.com/

Liverpool Jeans
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://liverpool.loopreturns.com/#/

Lola and Sophie
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: ShopRunner

Luca + Danni
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Contact Luca + Danni

M

Maison Margiela Fragrances
Phone: [phone]
Return Policy: 45 Days
How to process your return: Label in box or contact brand

MAJE
Phone: [phone]
Contact Form: https://us.maje.com/en/contact-us
Return Policy: 30 Days
How to process your return: Label in box or https://us.maje.com/en/order-details

Michael Stars
Phone: [phone]
Contact Form: https://www.michaelstars.com/pages/contact-us
Return Policy: 30 Days
How to process your return: https://www.michaelstars.com/a/returns

Minibar Delivery
Phone: [phone]
Email: [e-mail]
Return Policy: All sales are final

Minnie Rose
Phone: [phone]
Contact Form: https://minnierose.com/pages/contact-us-shopify
Return Policy: 14 Days
How to process your return: https://minnierose.com/a/returns

MLB
Phone: [phone]
Return Policy: 100 Days
How to process your return: https://returns.mlbshop.com/

Mugler
Contact Form:https://www.mugler.com/int/customer-service/contact-us/customer-service-contact-us.html
Return Policy: 45 Days
How to process your return: ShopRunner

N

NARS
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box

Nascar.com Superstore
Phone: [phone]
Return Policy: 90 Days
How to process your return: https://returns.nascar.com/

NBA Store
Phone: [phone]
Return Policy: 90 Days
How to process your return: https://returns.store.nba.com

Neiman Marcus
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/neimanmarcus/returns

NFLShop
Phone: [phone]
Return Policy: 90 Days
How to process your return: https://returns.nflshop.com/

Nic+Zoe
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box or https://returns.narvar.com/nicandzoe/returns?locale=en_US

O

ORCA Coolers
Phone:[phone] Ext 6
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://orcacoolers.com/pages/return-policy

P

P.J. Salvage
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days; RA Needed
How to process your return: https://www.pjsalvage.com/apps/returns

Peets
Phone: [phone]
Contact Form: https://www.peets.com/pages/contact-us
Return Policy: 30 Days
How to process your return: Contact Peet's

ProFlowers
Phone: [phone]
Return Policy: All sales are final

Pure Formulas
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Contact Pure Formulas

R

Ralph Lauren Fragrances
Phone: [phone]
Email: [e-mail]
Return Policy: 45 Days
How to process your return: ShopRunner

Reeds Jewelers, Inc.
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: ShopRunner

Ruze Shoes
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Contact Brand

S

Saks Fifth Avenue
Phone: [phone]
Contact Form: https://support.saksfifthavenue.com/s/contactsupport
Return Policy: 30 Days for full refund
How to process your return: ShopRunner
Unfortunately, Saks Fifth Avenue has been temporarily disabled. If you have questions about an order, please reach out to their customer service directly.

Saks OFF 5th
Phone: [phone]
Contact Form: https://support.saksoff5th.com/s/contactsupport
Return Policy: 30 Days
How to process your return: ShopRunner

Sam Edelman
Phone: [phone]
Contact Form: https://samedelman.custhelp.com/app/ask
Return Policy: 30 Days
How to process your return: http://www.samedelman.com/returns

Sandro
Phone: [phone]
Contact Form: https://us.sandro-paris.com/en/contactus
Return Policy: 30 Days
How to process your return: Label in box

Shiseido
Phone: [phone]
E-mail: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box

SHOP.NHL.com
Phone: [phone]
Return Policy: 90 Days
How to process your return: https://returns.shop.nhl.com/

SIWY Denim
Phone: [phone]
Email: [e-mail]
Return Policy: 14 days
How to process your return: https://www.siwydenim.com/a/returns

SkinCeuticals
Phone: [phone]
Contact Form: https://www.skinceuticals.com/customer-service-contact-us.html
Return Policy: 30 Days, RA Needed
How to process your return: ShopRunner or https://www.skinceuticals.com/customer-service-my-orders.html

Solstice Sunglasses
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://solsticesunglasses.happyreturns.com/

Soma Intimates
Phone: [phone]
Email: [e-mail]
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/soma/returns

Spa Week
Phone: [phone]
Email: [e-mail]
Return Policy: All sales are final

Sterling Forever
Email: [e-mail]
Return Policy: 60 Days
How to process your return: Contact Sterling Forever

Stuart Weitzman
Phone: [phone]
Contact Form: https://www.stuartweitzman.com/contact-us
Return Policy: 14 Days
How to process your return: https://returns.narvar.com/stuartweitzman/returns?locale=en_US

Swanson Health
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://www.swansonvitamins.com/help/order-information/order-information-faq/returns.html

T

TaylorMade Golf
Phone: [phone]
Contact Form: https://www.taylormadegolf.com/customerservice?lang=default
Return Policy: 30 Days
How to process your return: Call TaylorMade Golf at 877-860-8624

Tommy Hilfiger
Phone: [phone]
Return Policy: 45 Days
How to process your return: https://returns.narvar.com/tommy/returns or ShopRunner

Tory Burch
Phone: [phone]
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/toryburch/returns

U

Under Armour
Phone: [phone]
Return Policy: 60 Days
How to process your return: https://www.underarmour.com/en-us/returnlabel

Urban Decay
Phone: [phone]
Contact Form: https://www.urbandecay.com/customer-service-contact-us.html
Return Policy: 60 Days
How to process your return: ShopRunner

V

Valentino
Phone: [phone]
Contact Form:https://www.valentino-beauty.us/customer-service-contact-us.html
Return Policy: 60 Days
How to process your return: ShopRunner

Vera Bradley
Phone: [phone]
Contact Form: https://verabradley.com/pages/contact-us
Return Policy: 60 Days
How to process your return: ShopRunner

Vichy
Phone: [phone]
Contact Form:  https://www.vichyusa.com/contactus
Return Policy: 30 Days
How to process your return: ShopRunner

ViX Swimwear
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://vixpaulahermanny.happyreturns.com/

W

White + Warren
Phone: [phone]
Email: [e-mail]
Return Policy: 30 Days
How to process your return: https://returns.whiteandwarren.com/

White House Black Market
Phone: [phone]
Email: [e-mail]
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/whitehouseblackmarket/returns

Y

Youth to the People
Email: [e-mail]
Return Policy: 30 Days
How to process your return: Label in box

Yves Saint Laurent Beauty
Phone: [phone]
Email: https://www.yslbeautyus.com/contact-us
Return Policy: 60 Days
How to process your return: ShopRunner