ShopRunner Stores

Below is all of our partner contact information and how to process a return. 

Please note: Refunds are issued by the store you purchased from. If you placed your order using ShopRunner, all return shipping fees will be waived and should not be deducted from the final refund that you receive.

A

Alexis Bittar
Phone: 1-888-807-7780
Email: service@alexisbittar.com 
Return Policy deadline: 21 Days (try to report any order discrepancies in 14 days!)
How to process your return: https://returns.alexisbittar.com/

Alice and Olivia
Phone: 1-800-401-8211
Email: customercare@aliceandolivia.com 
Return Policy: 21 Days
How to process your return: https://www.aliceandolivia.com/returns.html

American Eagle Outfitters
Phone: 1-888-232-4535
Live Chat: https://www.ae.com/content/help/write-us 
Return Policy: 365 Days
How to process your return: https://returns.narvar.com/ae/returns

Aquatalia
Email: customerservice@aquatalia.com
Return Policy: 30 Days
How to process your return: https://returns.aquatalia.com/ 

B

Bally
Phone: 1-844-442-2559
Email: ClientServicesUS@bally.ch 
Return Policy: 14 Days - Within 7 Business Days after receiving RA
How to process your return: Email ClientServicesUS@bally.ch 

bareMinerals
Phone: 1-888-795-4747 
Email: customerservice@bareminerals.com 
Return Policy: 30 Days
How to process your return: ShopRunner

Bergdorf Goodman
Phone: 1-888-774-2424
Email: CustomerCareBG@bergdorfgoodman.com
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/bergdorfgoodman/returns 

Bloomingdale’s
Phone: 1-800-777-0000
Contact Form: https://customerservice-bloomingdales.com/articles/contact-us
Return Policy: 365 Days
How to process your return: https://www.bloomingdales.com/purchases/easyreturns 

Brahmin
Phone: 1-800-229-2428
Email: Customer_service@brahminusa.com 
Return Policy: 30 Days
How to process your return: Label in box or https://returns.narvar.com/brahmin/returns

Brooks Brothers
Phone: 1-800-274-1815
Email: service@brooksbrothers.com
Return Policy: 60 Days
How to process your return: ShopRunner

Burberry
Phone: 1-877-217-4085
Email: us.customerservice@burberry.com 
Return Policy: 28 Days
How to process your return: Label in box or https://returns.narvar.com/burberry/returns?locale=en_US

C

CB2
Phone: 
1-800-606-6252
Contact Form: https://www.cb2.com/customer-service/contact-us/ 
Return Policy:
90 Days
How to process your return:
Contact CB2 or https://returns.narvar.com/cb2/returns?

Charlotte Tilbury
Phone: 1-855-528-8495
Contact form: https://www.charlottetilbury.com/us/help 
Return Policy: 30 Days
How to process your return: Label in box or https://www.charlottetilbury.com/us/help/returns 

Charlotte's Web
Phone: 1-855-790-8169
Email: info@charlottesweb.com
Return Policy: 30 Days
How to process your return: Contact brand

Chico’s
Phone: 1-888-855-4986
Email: customerservice@chicos.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/chicos/returns 

Cle de Peau Beaute
Phone: 1-888-678-5574
Email: customercare@cledepeaubeaute.com
Return Policy: 30 Days
How to process your return: Label in box

Coach
Phone: 1-888-262-6224
Contact Form: https://www.coach.com/contact-us
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/coach/returns?locale=en_US

Cole Haan
Phone: 1-800-695-8945
Email: customerservice@colehaan.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/colehaan/returns 


D

Dermablend
Phone: 1-800-662-8011 
Contact Form: https://www.dermablend.com/contactus 
Return Policy: 30 Days
How to process your return: Label in box or contact Dermablend

E

Elizabeth Arden
Phone: 1-855-289-6405 
Email: cs@elizabetharden.com 
Return Policy: 30 Days
How to process your return: ShopRunner or https://returns.narvar.com/elizabetharden/returns

Elysium Health
Phone: 1-888-220-6436
Email: care@elysiumhealth.com 
Return Policy: All sales are final 

Everything But Water
Phone: 1-888-796-6661
Email: customerservice@everythingbutwater.com 
Return Policy: 21 Days
How to process your return: Label in box

F

Fanatics
Phone: 1-855-438-9701
Return Policy: 365 Days
How to process your return: https://returns.fanatics.com/

Favorite Daughter
Phone: 1-888-715-2001
Contact Form: https://shopfavoritedaughter.com/pages/support
Return Policy: 30 Days
How to process your return: https://returns.shopfavoritedaughter.com/

Farmacy Beauty
Email: customercare@farmacybeauty.com 
Return Policy: 30 Days
How to process your return: https://farmacybeauty.returnlogic.com/ 

Fresh
Phone: 1-800-373-7420
Contact Form: https://www.fresh.com/us/customer-service/ContactUs.html
Return Policy: 60 Days; requires RA
How to process your return: Email returns@fresh.com for RA and Label

Frye
Phone: 1-800-826-3793 
Email: customerservice@thefryecompany.com 
Return Policy: 60 Days
How to process your return: https://www.thefryecompany.com/returns 

G

Giorgio Armani Beauty
Phone: 1-877-276-2643
Contact Form: https://www.giorgioarmanibeauty-usa.com/contact 
Return Policy: 60 Days
How to process your return: Label in box or ShopRunner

H

Halsbrook
Phone: 1-855-448-2332 
Email: customercare@halsbrook.com 
Return Policy: 21 Days
How to process your return: Label in box or contact Halsbrook

Herve Leger
Contact Form: https://herveleger.com/pages/contact-us
Return Policy: 30 Days
How to process your return: https://returns.herveleger.com/

Hugo Boss
Phone: 1-800-484-6267 
Email: service-us@hugoboss.com
Return Policy: 60 Days
How to process your return: Label in box

I

IT Cosmetics
Phone: 1-800-356-5120
Contact Form: https://www.itcosmetics.com/contact-us#contact-us 
Return Policy: 60 Days
How to process your return: ShopRunner

J

Jimmy Choo
Phone:
1-877-894-4126
Email: customercare.usa@jimmychoo.com
Return Policy: 14 Days
How to process your return: Label in box or https://us.jimmychoo.com/en/customer-services/delivery-returns.html

Phone: 1-877-554-8336
Return Policy: 30 days/7 days (for commercial products only)

Jockey
Phone: 1-800-562-5391
Contact Form: https://www.jockey.com/customerservice/contactus
Return Policy: 365 Days
How to process your return: https://www.jockey.com/customerservice/returnpolicy 

Joe’s Jeans
Phone: 1-877-528-JOES (5637)
Email: shop@joesjeans.com
Return Policy: 30 Days
How to process your return: ShopRunner

Phone: 1-877-787-4703
Return Policy: 30 days
How to process your return: https://returns.johnnie-o.com/
 

K

Kate Spade New York
Phone: 1-866-999-5283
Email: customer_care@katespade.com 
Return Policy: 30 Days
How to process your return: Label in box or contact Kate Spade for replacement

Keen Footwear
Phone: 1-866-676-5336
Email: info@keenfootwear.com
Return Policy: 30 Days
How to process your return: https://www.keenfootwear.com/login/?orderreturn=true

Kiehl’s
Phone: 1-800-543-4572
Contact Form: https://www.kiehls.com/contact-us/contact.html
Return Policy: 60 Days
How to process your return: ShopRunner

 
L

La Roche-Posay
Phone: 1-800-560-1803
Contact Form: https://www.laroche-posay.us/contact 
Return Policy: 30 Days
How to process your return: ShopRunner

Lancome
Phone: 1-800-526-2663 
Contact Form: https://www.lancome-usa.com/contact 
Return Policy: No time limit
How to process your return: ShopRunner

Laura Mercier
Phone: 1-888-637-2437
E-mail: contact_us@lauramercier.com 
Return Policy: 30 Days
How to process your return: Label in box

Lenovo
Phone: 1-855-253-6686 #3
Return Policy: 30 Days
How to process your return: https://www.lenovo.com/us/en/shopping-faq/#returns 

Liverpool Jeans
Phone
: 1-201-503-3311
Email:
hello@liverpooljeans.com  
Return Policy:
 30 Days
How to process your return: 
https://liverpool.loopreturns.com/#/

Luca + Danni
Phone: 1-888-356-1538
Email:
customerservice@lucadanni.com
Return Policy:
 30 Days
How to process your return: 
Contact Luca + Danni 

M

MAJE
Phone: 1-866-814-1405
Contact Form: https://us.maje.com/en/contact-us 
Return Policy: 30 Days
How to process your return: Label in box or https://us.maje.com/en/order-details

Michael Stars
Phone: 1-888-888-1497
Contact Form: https://www.michaelstars.com/pages/contact-us
Return Policy: 30 Days
How to process your return: https://www.michaelstars.com/a/returns

Minibar Delivery
Phone: 1-855-487-0740
Email: help@minibardelivery.com
Return Policy: All sales are final

Minnie Rose
Phone: 1-855-501-2110
Contact Form: https://minnierose.com/pages/contact-us-shopify
Return Policy: 14 Days
How to process your return: https://minnierose.com/a/returns

MLB
Phone: 844-275-3931
Return Policy: 100 Days
How to process your return: https://returns.mlbshop.com/

Morphe
Phone: 1-877-366-7743
Email: info@morphe.com 
Return Policy: 60 Days
How to process your return: ShopRunner

Mugler
Contact Form:https://www.mugler.com/int/customer-service/contact-us/customer-service-contact-us.html
Return Policy: 45 Days
How to process your return: ShopRunner

N

NARS
Phone: 1-888-788-6277
Email: customerservice@narscosmetics.com 
Return Policy: 30 Days
How to process your return: Label in box

Nascar.com Superstore
Phone: 1-866-290-4569
Return Policy: 90 Days
How to process your return: https://returns.nascar.com/

NBA Store
Phone: 1-866-746-7622
Return Policy: 90 Days
How to process your return:https://returns.store.nba.com

Neiman Marcus
Phone: 1-888-888-4757 
Email: CustomerCareNM@neimanmarcus.com
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/neimanmarcus/returns 

NFLShop
Phone: 1-855-210-8830
Return Policy: 90 Days
How to process your return: https://returns.nflshop.com/

Nic+Zoe
Phone: 1-844-500-9047 
Email: info@nicandzoe.com 
Return Policy: 30 Days
How to process your return: Label in box or https://returns.narvar.com/nicandzoe/returns?locale=en_US

P

P.J. Salvage
Phone: 1-949-296-0380
Email: customercare@pjsalvage.com
Return Policy: 30 Days; RA Needed
How to process your return: https://www.pjsalvage.com/apps/returns

Peets
Phone: 1-800-999-2132
Contact Form: https://www.peets.com/pages/contact-us
Return Policy: 30 Days
How to process your return: Call Peet's

ProFlowers
Phone: 1-800-580-2913
Return Policy: All sales are final

Pure Formulas
Phone: 1-800-383-6008
Email: help@pureformulas.com 
Return Policy: 30 Days
How to process your return: Contact Pure Formulas

R

Ramy Brook
Phone: 1-917-444-9797
Email: customercare@ramybrook.com 
Return Policy: 30 Days 
How to process your return: https://returns.ramybrook.com/ 

Reeds Jewelers, Inc.
Phone: 1-844-733-3740
Email: service@reeds.com 
Return Policy: 30 Days
How to process your return: ShopRunner

 

S

Saks Fifth Avenue
Phone: 1-877-551-7257
Contact Form: https://support.saksfifthavenue.com/s/contactsupport 
Return Policy: 30 Days for full refund
How to process your return: ShopRunner

Saks OFF 5th
Phone: 1 -866-601-5105
Contact Form: https://support.saksoff5th.com/s/contactsupport 
Return Policy: 30 Days
How to process your return: ShopRunner 

Sam Edelman
Phone: 1-888-889-9609 
Contact Form: https://samedelman.custhelp.com/app/ask
Return Policy: 30 Days
How to process your return: http://www.samedelman.com/returns 

Sandro
Phone: 1-866-814-1404 
Contact Form: https://us.sandro-paris.com/en/contactus 
Return Policy: 30 Days
How to process your return: Label in box

Shiseido
Phone: 1-866-758-5966
E-mail: customerservice@shiseidousa.com 
Return Policy: 30 Days
How to process your return: Label in box

SHOP.NHL.com 
Phone: 1-844-848-6154
Return Policy: 90 Days
How to process your return: https://returns.shop.nhl.com/

SIWY Denim
Phone: 1-323-234-7770
Email: hello@siwydenim.com 
Return Policy: 14 days
How to process your return: https://www.siwydenim.com/a/returns

SkinCeuticals
Phone: 800-771-9489
Contact Form: https://www.skinceuticals.com/customer-service-contact-us.html
Return Policy: 30 Days, RA Needed
How to process your return: ShopRunner or https://www.skinceuticals.com/customer-service-my-orders.html

Soma Intimates
Phone: 866-768-7662 
Email: customerservice@soma.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/soma/returns

Sterling Forever
Email: sales@sterlingforever.com 
Return Policy: 60 Days
How to process your return: Contact Sterling Forever

Stuart Weitzman
Phone: 1-877-793-4896
Contact Form:
https://www.stuartweitzman.com/contact-us
Return Policy: 14 Days
How to process your return: https://returns.narvar.com/stuartweitzman/returns?locale=en_US

Swanson Health
Phone: 1-800-824-4491
Email: customercare@swansonhealth.com 
Return Policy: 30 Days
How to process your return: https://www.swansonvitamins.com/help/order-information/order-information-faq/returns.html 

T

TaylorMade Golf
Phone: 877-860-8624
Contact Form: https://www.taylormadegolf.com/customerservice?lang=default 
Return Policy: 30 Days
How to process your return: Call TaylorMade Golf at 877-860-8624

Tommy Hilfiger
Phone: 1-888-866-6948
Return Policy: 45 Days
How to process your return: https://returns.narvar.com/tommy/returns or ShopRunner

Tone It Up
Contact Form: https://help.toneitup.com/hc/en-us/requests/new?ticket_form_id=99006
Return Policy: 30 Days; RA Needed
How to process your return:https://help.toneitup.com/hc/en-us/articles/212114423-How-do-I-initiate-a-return-
Unfortunately, Tone It Up has been temporarily disabled. If you need assistance with a return, please contact Tone It Up directly. 

Tory Burch
Phone: 1-866-480-8679
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/toryburch/returns

 

U

Under Armour
Phone: 1-888-727-6687
Return Policy: 60 Days
How to process your return: https://www.underarmour.com/en-us/returnlabel 

Urban Decay
Phone: 1-800-784-8722
Contact Form: https://www.urbandecay.com/customer-service-contact-us.html
Return Policy: 60 Days
How to process your return: ShopRunner

V

Valentino
Phone
: 1-877-813-0432
Contact Form:
https://www.valentino-beauty.us/customer-service-contact-us.html
Return Policy:
60 Days
How to process your return: ShopRunner

Vera Bradley
Phone: 888-855-8372
Contact Form: https://verabradley.com/pages/contact-us
Return Policy: 60 Days
How to process your return: ShopRunner

Vichy
Phone: 1-877-378-4249
Contact Form:  https://www.vichyusa.com/contactus 
Return Policy: 30 Days
How to process your return: ShopRunner

Vince
Phone: 1-800-960-2231
Email: clientservices@vince.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/vince/returns 

ViX Swimwear
Phone: 1-855-677-0670 
Email:
customerservice@vixpaulahermanny.com
Return Policy: 30 Days
How to process your return: https://vixpaulahermanny.happyreturns.com/

 

W

White + Warren
Phone: 1-877-887-7707
Email: customerservice@whiteandwarren.com 
Return Policy: 30 Days
How to process your return: https://returns.whiteandwarren.com/

White House Black Market
Phone: 1-877-948-2525
Email: customerservice@whitehouseblackmarket.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/whitehouseblackmarket/returns 

 

Y

Yves Saint Laurent Beauty
Phone: 1-866-725-6791
Email: https://www.yslbeautyus.com/contact-us 
Return Policy: 60 Days
How to process your return: ShopRunner

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