Canceling My Order

ShopRunner does not process, fulfill or ship orders and is thus unable to cancel, change or expedite any order. If you ordered the wrong product or size, remember that returns are always free! Please reach out if you need assistance with accessing a free return label.  

If you believe that you made an error and need to cancel or change your order, we suggest contacting the retailer immediately to see if they can assist. 


Please note: Due to how quickly orders are processed, the retailer may not be able to accommodate changes or cancellations. In that case, you may also be able to create an account with the courier in order to make changes after your order has shipped.

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