Return Policies

Below is all of our partner contact information and how to process a return. 

Please note: Refunds are issued by the store you purchased from. If you placed your order using ShopRunner, all return shipping fees will be waived and should not be deducted from the final refund that you receive.

A

Adorama
Phone: 1-800-223-2500
Contact Form: https://www.adorama.com/help/contactus 
Return Policy: 30 Days
How to process your return: Contact Adorama
Unfortunately, Adorama has been permanently removed from the ShopRunner network. If you need assistance with a return, please email memberservices@shoprunner.com  

Alexis Bittar
Phone: 1-877-680-9017
Email: service@alexisbittar.com 
Return Policy deadline: 14 Days
How to process your return: https://www.alexisbittar.com/policy.html 

Alice and Olivia
Phone:
1-800-401-8211
Email: customercare@aliceandolivia.com 
Return Policy: 21 Days
How to process your return: https://www.aliceandolivia.com/front/app/order/search?execution=e3s1 

American Eagle Outfitters
Phone: 1-888-232-4535
Live Chat: https://www.ae.com/content/help/write-us 
Return Policy: 365 Days
How to process your return: https://returns.narvar.com/ae/returns

Aquatalia
Phone: 1-866-250-7655
Email: customerservice@aquatalia.com
Return Policy: 30 Days
How to process your return: https://returns.aquatalia.com/ 

B

Bailey44
Phone: 1-844-894-8100
Email: hello@bailey44.com 
Return Policy: 7 Days, RA Needed
How to process your return: https://returns.bailey44.com/ 
Unfortunately, Bailey44 has been temporarily disabled. If you need assistance with a return, please email memberservices@shoprunner.com  

Bally
Phone: 1-844-442-2559
Email: ClientServicesUS@bally.ch 
Return Policy: 14 Days - Within 7 Business Days after receiving RA
How to process your return: Email ClientServicesUS@bally.ch 

bareMinerals
Phone: 1-888-795-4747 
Email: customerservice@bareminerals.com 
Return Policy: 30 Days
How to process your return: ShopRunner

Bergdorf Goodman
Phone:1-888-774-2424
Contact Form: bergdorfgoodman@customercare.bergdorfgoodman.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/bergdorfgoodman/returns 

Boston Proper
Phone: 1-800-243-4300
Contact Form: customerservice@bostonproper.com 
Return Policy: 30 Days
How to process your return: Call Boston Proper

Bloomingdale’s
Phone: 1-800-777-0000
Contact Form: https://www.customerservice-bloomingdales.com/app/contact 
Return Policy: 365 Days
How to process your return: https://www.bloomingdales.com/purchases/easyreturns 

Brahmin
Phone: 1-800-229-2428
Email: Customer_service@brahminusa.com 
Return Policy: 30 Days
How to process your return: Label in box or https://www.brahmin.com/returns-and-exchanges.html 

Brooks Brothers
Phone: 1-800-274-1815
Return Policy: 60 Days
How to process your return: ShopRunner

Burberry
Phone: 1-877-217-4085
Email: us.customerservice@burberry.com 
Return Policy: 30 Days
How to process your return: Label in box or contact Burberry

C

Calvin Klein
Phone: 1-866-513-0513
Contact Form: https://help.calvinklein.com/s/brand-form 
Return Policy: 30 Days
How to process your return: ShopRunner
Unfortunately, Calvin Klein has been temporarily disabled. If you need assistance with a return, please email memberservices@shoprunner.com  

CB2
Phone: 
1-800-606-6252
Return Policy:
90 Days
How to process your return:
Contact CB2 or https://returns.narvar.com/cb2/returns?

Charlotte Tilbury
Phone: 1-855-528-8495
Return Policy: 30 Days
How to process your return: Label in box or https://www.charlottetilbury.com/us/help/returns 

Chico’s
Phone: 1-888-855-4986
Email: customerservice@chicos.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/chicos/returns 

Cole Haan
Phone: 1-800-695-8945
Contact Form: https://www.colehaan.com/on/demandware.store/Sites-ColeHaan_US-Site/en_US/CustomerService-ContactUs 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/colehaan/returns 

Contacts Direct
Phone: 1-844-5-LENSES
Email: support@contactsdirect.com 
Return Policy: 365 Days
How to process your return: Label in box or contact Contacts Direct


D

Dermablend
Phone: 1-800-662-8011 
Contact Form: https://www.dermablend.com/contactus 
Return Policy: 30 Days
How to process your return: Label in box or contact Dermablend

Donald J Pliner
Email: customerservice@donaldjpliner.com 
Return Policy: 30 Days
How to process your return: https://www.donaldpliner.com/account-order-return-form.html
Unfortunately, Donald J Pliner has been temporarily disabled. If you need assistance with a return, please email memberservices@shoprunner.com  

Dr. Schulze’s
Phone: 1-800-437-2362
Contact Form: https://www.herbdoc.com/contact-us 
Return Policy: 90 Days
How to process your return: https://www.herbdoc.com/shipping-returns or call Dr. Schulze’s

E

Elizabeth Arden
Phone: 1-855-289-6405 
Email: cs@elizabetharden.com 
Return Policy: 30 Days
How to process your return: Contact Elizabeth Arden

Elysium Health
Phone: 1-888-220-6436
Email: care@elysiumhealth.com 
Return Policy: All sales are final 

Everything But Water
Phone: 1-888-796-6661
Email: customerservice@everythingbutwater.com 
Return Policy: 21 Days
How to process your return: Label in box

F

Fanatics
Phone: 1-855-438-0679
Return Policy: 365 Days
Order Trackinghttps://www.fanatics.com/track-order
How to process your return: ShopRunner

Fresh
Phone: 1-800-373-7420
Email: inquiries@fresh.com
Return Policy: 60 Days; requires RA
How to process your return: Email returns@fresh.com for RA and Label

Frye
Phone: 1-800-826-3793 
Email: customerservice@thefryecompany.com 
Return Policy: 30 Days
How to process your return: https://www.thefryecompany.com/returns 

G

Giorgio Armani Beauty
Phone: 1-877-276-2643
Contact Form: https://www.giorgioarmanibeauty-usa.com/contact 
Return Policy: 60 Days
How to process your return: Label in box

Gore Wear 
Phone: 1-800-551-2324
Email: customerservice@us.gorewear.com 
Return Policy: 30 Days
How to process your return: Label in box

H

Halsbrook
Phone: 1-855-448-2332 
Email: customercare@halsbrook.com 
Return Policy: 14 Days
How to process your return: Label in box or contact Halsbrook

Hugo Boss
Phone: 1-800-484-6267 
Email: service-us@hugoboss.com
Return Policy: 30 Days
How to process your return: Label in box

I

IT Cosmetics
Phone: 1-800-356-5120
Contact Form: https://www.itcosmetics.com/contact-us#contact-us
Return Policy: 30 Days
How to process your return: ShopRunner

J

Jimmy Choo
Phone: 1-877-894-4126
Email: customercare.usa@jimmychoo.com 
Return Policy: 14 Days
How to process your return: Label in box or https://us.jimmychoo.com/en/customer-services/delivery-returns.html 

J.Jill
Phone: 1.800.343.5700 
Contact Form: https://www.jjill.com/jjill-contact-us 
Return Policy: 90 Days
How to process your return: Label in box or https://www.jjill.com/returns 

Jockey
Phone: 1-800-562-5391
Email: jockeycom.contactcenter@jockey.com 
Return Policy: 365 Days
How to process your return: https://www.jockey.com/customerservice/returnpolicy 

Joe’s Jeans
Phone: 1-877-528-JOES (5637)
Email: customerservice@shop.joesjeans.com 
Return Policy: 30 Days
How to process your return: ShopRunner

Phone: 1-877-787-4703
Return Policy: 30 days
How to process your return: https://returns.johnnie-o.com/
 
Phone: 866-941-8905
Return Policy: 30 days/7 days (for commercial products only)
 
Phone: 1-888-676-5211
Return Policy: 30 Days; RA Needed
How to process your return: Email JR Dunn
 

K

Kate Spade New York
Phone: 1-866-999-5283
Email: customer_care@katespade.com 
Return Policy: 30 Days
How to process your return: Label in box or contact Kate Spade for replacement

Phone: 1-866-676-5336
Return Policy: 30 Days
 
Kenneth Cole
Phone: 1-800-536-2653
Email: https://www.kennethcole.com/contact 
Return Policy: 30 Days
How to process your return: https://www.kennethcole.com/returns
Unfortunately, Kenneth Cole has been temporarily disabled. If you need assistance with a return, please email memberservices@shoprunner.com 
 
Kiehl’s
Phone: 1-800-543-4572
Return Policy: 60 Days
How to process your return: Contact Kiehl’s
 
L

La Roche-Posay
Phone: 1-800-560-1803
Contact Form: https://www.laroche-posay.us/contact 
Return Policy: 30 Days
How to process your return: ShopRunner

Lancome
Phone: 1-800-526-2663 
Contact Form: https://www.lancome-usa.com/contact 
Return Policy: 60 Days
How to process your return: Label in box

Lenovo
Phone: 1-855-253-6686 #3
Return Policy: 30 Days
How to process your return: https://www.lenovo.com/us/en/shopping-faq/#returns 

Liverpool Jeans
Phone
: 1-800-526-2663 
Email:
 ecommerce@liverpooljeans.com  
Return Policy:
 30 Days
How to process your return: 
https://liverpool.loopreturns.com/#/

Lord & Taylor
Phone: 1-800-223-7440
Contact Form: https://www.lordandtaylor.com/main/static_content.jsp?pageId=contact-us 
Return Policy: All Sales Final

M

MAJE
Phone: 1-866-814-1405
Contact Form: https://us.maje.com/en/contact-us 
Return Policy: 30 Days
How to process your return: https://us.maje.com/en/order-details

Minibar Delivery
Phone: 1-855-487-0740
Email: help@minibardelivery.com
Return Policy: All sales are final

MLB
Phone: 844-760-4052
Return Policy: 90 Days
How to process your return: ShopRunner

Morphe
Phone: 1-877-366-7743
Email: info@morphe.com
Return Policy: 30 Days
How to process your return: ShopRunner

N

Nascar.com Superstore
Phone: 1-855-438-0682
Return Policy: 60 Days
How to process your return: ShopRunner

NBA Store
Phone: 1-855-438-0683
Return Policy: 90 Days
How to process your return: ShopRunner

Neiman Marcus
Phone: 1-888-888-4757 
Email: neimanmarcus@customercare.neimanmarcus.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/neimanmarcus/returns 

NFLShop
Phone: 1-855-288-8842
Return Policy: 45 Days
How to process your return: ShopRunner

Nic+Zoe
Phone: 1-844-500-9047 
Email: info@nicandzoe.com 
Return Policy: 30 Days
How to process your return: Label in box or https://www.nicandzoe.com/front/app/order/search?execution=e3s1&v=return#ret-form

P

P.J. Salvage
Phone: 1-949-247-5362
Email: support@pjsalvage.zendesk.com 
Return Policy: 30 Days; RA Needed
How to process your return: Contact P.J. Salvage; return form available online

Peets
Phone: 1-800-999-2132
Contact Form: https://www.peets.com/contact-us 
Return Policy: 60 Days
How to process your return: Call Peet's

Perricone MD
Phone: 1-888-823-7837
Contact Form: https://www.perriconemd.com/pages/contact-us 
Return Policy: 45 Days
How to process your return: Contact Perricone MD

Pure Formulas
Phone: 1-800-383-6008
Email: help@pureformulas.com 
Return Policy: 30 Days
How to process your return: Contact Pure Formulas

R

Ramy Brook
Phone: 1-917-444-9797
Email: customercare@ramybrook.com 
Return Policy: 30 Days 
How to process your return: https://returns.ramybrook.com/ 

Reeds Jewelers, Inc.
Phone: 1-844-733-3740
Email: service@reeds.com 
Return Policy: 30 Days
How to process your return: ShopRunner

Road Runner Sports
Phone: 1-800-743-3206
Contact Form: https://www.roadrunnersports.com/rrs/user/contact-us.jsp 
Return Policy: 60 Days
How to process your return: https://returnscenter.smartlabel.com/v3/LabelInformation.aspx 

S

Saks Fifth Avenue
Phone: 1-877-551-7257
Contact Form:  https://www.saksfifthavenue.com/main/static_content.jsp?pageId=contactus 
Return Policy: 30 Days
How to process your return: ShopRunner

Saks OFF 5th
Phone: 1 -866-601-5105
Contact Form: https://www.saksoff5th.com/main/static_content.jsp?pageId=o5acontactus 
Return Policy: 30 Days
How to process your return: ShopRunner 

Sam Edelman
Phone: 1-888-889-9609 
Email: samedelman@mailmw.custhelp.com
Return Policy: 30 Days
How to process your return: http://www.samedelman.com/returns

Sandro
Phone: 1-866-814-1404 
Contact Form: https://us.sandro-paris.com/en/contactus 
Return Policy: 30 Days
How to process your return: Label in box

SHOP.NHL.com 
Phone: 1-855-438-0681
Return Policy: 90 Days
How to process your return: ShopRunner

SIWY Denim
Phone: 1-323-234-7770
Email: hello@siwydenim.com 
Return Policy: 14 days
How to process your return: https://www.siwydenim.com/a/returns

SkinCeuticals
Phone: 800-771-9489
Contact Form: https://www.skinceuticals.com/about-us#Div-6 
Return Policy: 30 Days, RA Needed
How to process your return: Call SkinCeuticals

Soma Intimates
Phone: 866-768-7662 
Email: customerservice@soma.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/soma/returns

Speedo
Phone: 1-888-4SPEEDO 
Contact Form: https://help.speedousa.com/s/brand-form 
Return Policy: 90 Days
How to process your return: ShopRunner

Sterling Forever
Phone: 410-878-7627
Email: sales@sterlingforever.com 
Return Policy: 60 Days
How to process your return: Contact Sterling Forever

Stuart Weitzman
Phone: 1-877-793-4896
Contact Form: https://www.stuartweitzman.com/service/contact/ 
Return Policy: 14 Days
How to process your return: Contact Stuart Weitzman

Swanson Health
Phone: 1-800-824-4491
Email: customercare@swansonhealth.com 
Return Policy: 30 Days
How to process your return: https://www.swansonvitamins.com/help/order-information/order-information-faq/returns.html 

T

TaylorMade Golf
Phone: 1-800-888-2582
Contact Form: https://www.taylormadegolf.com/customerservice?lang=default 
Return Policy: 30 Days
How to process your return: Call TaylorMade Golf

Tommy Hilfiger
Phone: 1-888-866-6948
Contact Form: https://help.usa.tommy.com/s/brand-form 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/tommy/returns or ShopRunner

Tory Burch
Phone: 1-866-480-8679
Email: inquiries@toryburch.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/toryburch/returns

U

Under Armour
Phone: 1-888-727-6687
Return Policy: 60 Days
How to process your return: https://www.underarmour.com/en-us/returnlabel 

Urban Decay
Phone: 1-800-784-8722
Contact Form: https://www.urbandecay.com/contact-us 
Return Policy: 45 Days
How to process your return: ShopRunner

V

Vera Bradley
Phone: 888-855-8372
Contact Form: https://www.verabradley.com/us/contactus/customerService 
Return Policy: 60 Days
How to process your return: ShopRunner

Vichy
Phone: 1-877-378-4249
Contact Form:  https://www.vichyusa.com/contactus 
Return Policy: 30 Days
How to process your return: ShopRunner

Vince
Phone: 1-800-960-2231
Email: clientservices@vince.com 
Return Policy: 30 Days
How to process your return: https://returns.narvar.com/vince/returns 

ViX Swimwear
Phone: 1-858-499-0070 x 103
Contact Form: customerservice@vixpaulahermanny.com
Return Policy: 30 Days
How to process your return: https://www.vixpaulahermanny.com/pages/shipping-and-returns

W

White + Warren
Phone: 1-877-887-7707
Email: customerservice@whiteandwarren.com 
Return Policy: 30 Days
How to process your return: Label in box or email White + Warren for replacement with “Return Label Request” in the subject line

White House Black Market
Phone: 1-877-948-2525
Email: customerservice@whitehouseblackmarket.com 
Return Policy: 60 Days
How to process your return: https://returns.narvar.com/whitehouseblackmarket/returns 

Y

Yves Saint Laurent Beauty
Phone: 1-866-725-6791
Email: https://www.yslbeautyus.com/contact-us 
Return Policy: 30 Days
How to process your return: Label in box or https://www.ysl.com/us/ProductExchange/SearchOrder 

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